Hear What Our Customers Have to Say

"Excellent customer service!"

My family has been working with Bob Lusk & his team at Falvey's for many years. I was in need of a new car to drive quickly as mine had become unsafe. Bob, Chuck, & Charley all helped to turn an unpleasant situation into a very positive one. Bob listened attentively & paid attention to my needs & located the perfect car for me on the first try. They made the entire experience as smooth & stress free as possible which I greatly appreciated. I couldn't be happier & will readily refer friends & colleagues to Falvey's in the future.
Amy M, East Haddam, CT

"Best service you can get!"

Have bought at least 7 cars from this dealer. The staff is easy to work with and accommodating. No pushy sales people, just straight shooters who listen to what you are looking for and make recommendations on your needs, not the sale. The General Manager, Bob, is helpful and courteous and makes each customer feel appreciated. Have never had any complaints on this dealer - whatever issues we have come across have been resolved easily and to my satisfaction. The salesroom is small yet inviting with an air of elegance. The staff knew I had a time crunch, and yet within a two hour time span of being in the showroom in the morning, leaving and returning, all the paperwork was ready for us to sign so we could get on our way. That's service! The loan / registration staff, Charlie, knows what he's doing and makes the process seamless and easy. We have an out of state registration and he handles all of that without any problem. Every salesman we have ever had have all been the same - polite, friendly and wanting you to get the right fit for your family. They don't want to just sell you a car, they want you to improve your quality of life with a new vehicle. It's all about the customer at Falvey's, which is why we continue to go to them when we are shopping for new (and used, for the kids) vehicles. We have never had any problem with either.
Tracy, North Stonington, CT

"Friendly and great service!"

Second time purchasing from Falvey's and it was an absolute satisfactory experience. I went to the dealer with a vehicle already in mind from the website and had already contacted them to set up the appointment. Greg was pleasant and down to earth and "Crazy Eddie" was the salesman who took time to spend with me and my "new" Jeep Patriot. The team really took the time to get to know me and talked a little about themselves also and it really made you feel like home. Once I left the dealership, I was contacted the next day by "Crazy Eddie" with a quick little text just to make sure everything was okay and to let me know that I could easily reach him if I had any questions. When I am ready for another vehicle, I will be back. Going that extra mile and not making the consumer feel pushed into a sale is part of the ultimate service that I look for! Great Job Falvey's Team!
Jessica Lawton, Norwich, CT

"Vehicle Purchase"

First vehicle purchase from Falvey's, worked with Ed Isenburg and was more than satisfied with the entire purchase experience. Ed was professional, knowledgeable, and was more than willing to go the extra mile, as were all of the individual's I met and had dealings with. Was really surprised at the level of patience and lack of pressure. Unlike many dealerships I interacted with, Falvey's was heads above the competition in service, professionalism, and ensuring that customer satisfaction came FIRST. Especially pleased with the fact that they don't try to push off more expensive vehicles, and they stand behind what they say, and promise. As a contractor and local business operator, I would highly recommend that anyone in the market see " Crazy Eddie" Isenburg, I guarantee that you won't be disappointed. The follow through after sales was really impressive, unlike many dealers that you never hear from after the sale, Ed ensures satisfaction and quality of service after the sale with great follow through. They have earned a long term customer, and one who without hesitation would recommend Falvey's before going to any other dealer. It should also be noted that the Collision Center Manager and staff show the same level of care, quality, and customer satisfaction. Falvey's is without a doubt a dealer who stands out as highly reputable, first class business, where the customers needs and satisfaction come first from start to finish.
Paul Greiner, Norwich, CT

"Updating from a 2011 to a 2015 Grand Cherokee"

My son recently bought a 2015 Grand Cherokee from Falvey's. He worked with a salesman named Darnell Williams and was very pleased with the results. At the time, my wife had a 2011 Grand Cherokee and after seeing the new Grand Cherokee's and how they had transition to a even better product, I knew it was time to trade. Darnell helped making this a "no pain" evolution and it was done in quick fashion. He sat with me to explain the numerous changes to the Grand Cherokee which made it a more of a quality vehicle that makes it stand out above the rest of other SUV's. He is the first salesman to do that which I greatly appreciated. I also am thankful to others, at Falvey's, who made this possible. I would without hesitation recommend buying a vehicle at Falvey's. My wife is very pleased with her fantastic newer model.
Nic Parham, Preston, CT

"25 years of loyalty to Falveys!"

Have been purchasing vehicles from Falvey's for over 25 years and have found the sales, service and parts departments to be first class. After spending nearly a year working with the sales staff I finally purchased a new Grand Cherokee and have been very pleased. There is nothing like dealing with a local family owned business.
EastLyme, East Lyme, CT

"We got a minivan!"

After a lengthy discussion between my husband and I about a purchase between a newer SUV and a Dodge Grand Caravan, we went with the Caravan and couldn't be happier. We have one child, almost two, and we decided a Caravan would be best for our growing family. We did quite a bit of research and were greeted upon our arrival at Falvey's by Darnell Williams. We found Darnell to be personable and professional throughout our whole purchase process. Because we did a good amount of research, Darnell didn't waste our time giving us information we already knew. He found us a car based on our specifications out of the pool of cars we selected and made the sale process easy. We looked at several dealerships and Falvey's had the best service record and cheapest prices on the internet. This was our first vehicle purchase from Falvey's, and I would recommend them to anyone shopping for a new car. They are professional, caring, and no-nonsense - everything we were looking for in a dealer!
JSully, Hanover, CT

"Great sales support"

I was in the market for a used car for my sons. The sales team at Falvey's understood my requirements and provided me with multiple vehicle options that fit my budget and the desired need. The vehicle selected was in great shape and was priced very fair. Not allot of useless back and forth, a solid price up front. The buying process was quick and efficient. The vehicle was delivered on time as promised. This is my second purchase from Falvey's and I would highly recommend them. Very customer focuses operation, from the owner right through to the staff.
Mark M, Uncasville, CT

Contact

Falvey's Motors, Inc.

395 West Thames St Route 32
Directions Norwich, CT 06360

  • Sales: (877) 572-4915
  • Service: (877) 578-2813
  • Parts: (877) 870-4168

Hours

  • Monday 8:30am-8:00pm
  • Tuesday 8:30am-8:00pm
  • Wednesday 8:30am-8:00pm
  • Thursday 8:30am-8:00pm
  • Friday 8:30am-5:00pm
  • Saturday 8:30am-5:00pm
  • Sunday Closed
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